Frequently Asked Questions

Check out our helpful frequently asked questions below which may well provide you with the answer you’re looking for without the need of getting in touch with us.

How do I contact you?

Our email address is [email protected] Our postal address is Lead The Good Life, Ideal Home House, Newark Road, Peterborough PE1 5WG.

Although we will be able to offer you the best level of service via email, if you need to contact us by telephone our number is as follows: Telephone: 03332 021061.

Calling us on a 033 number will cost you no more than calling 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 033 number will be part of these.

How can I pay for the things I want to buy?

You can pay by most popular credit and debit cards over the phone or online. Alternatively we offer the ability to pay via Paypal.

How will you send my order to me?

Whatever you order it will be packaged in tried and tested packaging to ensure that it arrives nursery fresh. Larger and heavier items will be sent using our carrier who will deliver whatever you have bought to your door. Smaller items are sent by Royal Mail

Is it safe to send trees and plants in the post, and will they arrive safely?

Yes - we send literally millions of plants through the post each season. These range from small seedlings to large fruit trees. In the unlikely event you have a problem, please contact us and we will offer help and assistance in order to resolve your issue.

Will I receive a confirmation of my order?

Each order you place via our web site will be acknowledged by email - this normally happens within 1 hour of ordering and the message will confirm all aspect of your order including payment and anticipated delivery period. If there is a delay, we will let you know by email and will always endeavor to keep you updated.

What do I do when I receive my goods?

All items will be accompanied with a detailed care and cultivation guide, which explains how to care for them not just upon receipt, but for the first season.

This will explain how to plant and / or care for whatever you have purchased. If you would like to see an instructional video showing you how to plant your trees, go to www.leadthegoodlife.com and you can watch us show you how! If you have any questions or queries in the future though, feel free to email us with any query you might have and we will get back to you normally within 1-2 working days. The email address is [email protected]

When will I receive my goods?

We despatch all orders promptly by post for many items and by parcel carrier for larger or heavier items. You should allow 7-14 working days for delivery.

For some items we take pre-orders and ship them at the time stated on the web site. When you place an order with us, you will receive an order confirmation by email and this confirms the anticipated delivery date to you.

Will you pass my email address to other companies?

We value the relationship we have with you and will never intentionally do anything to upset or offend you. Please see our Privacy Policy for full details.

What if I am not happy with what I have received?

In the unlikely event you have a problem, contact us and we will offer help and assistance in order to resolve your issue.